Algemene Voorwaarden | Terms and Conditions
1. The Agreement
The Agreement is effective as from the moment the Consumer finalizes the Order by clicking the ‘Buy now’ button during the process of placing an Order through the Platform.
The Agreement can only be executed by Singapore Restaurant if the Consumer provides correct and complete contact information when finalizing the Order. The Consumer is obliged to immediately report any inaccuracies in the payment data that were supplied or mentioned to Singapre restaurant.
If the Consumer decides to have the Order delivered he should be present at the delivery address indicated by the Consumer in order to take delivery of the Order.
If the Consumer decides to collect the Order, he should be present at the selected time at Singapore restaurant, as indicated in the confirmation mail or on the website in order to receive the Order.
2. Dissolution of the Agreement and cancellation of the Order
Considering the perishable nature of the Offer, the Consumer shall not be entitled to dissolve the Agreement. Orders cannot be cancelled by the Consumer with Singapore restaurant website.
If the Consumer places a false Order (for example by not paying or by not being present on the delivery or collection location in order to receive the Order) or otherwise fails to comply with his obligations arising from the Agreement, Singapore restaurant shall be entitled to refuse any future Orders from the Consumer concerned.
Singapore restaurant is entitled to refuse Orders and cancel Agreements if there is reasonable doubt about the correctness or authenticity of the Order. If Singapore restaurant cancels an Order that has already been paid for, Singapore restaurant shall transfer that amount into the same account as from where the payment was made. If the Consumer places Orders that can be proven to be false or fraudulent, Singapore restaurant shall be entitled to report this to the police.
The Consumer may fulfil the payment obligation by using an online payment method through the website or by payment to the Restaurant at the door or on the collection location.
4. Complaints settlement
Complaints from the Consumer about the Offer, the Order or the performance of the Agreement, are to be filed with Singapore restaurant.
If the Consumer has a complaint about the Service or the Order, the complaint is to be communicated by means of the telephone call, visiting the restaurant or ordinary mail to the Singapore restaurant, through the contact information as indicated on the bottom of every page of the website.
Once the complaint has been received, Singapore restaurant shall react as soon as possible, but not later than within one week, with a confirmation of receipt. Singapore restaurant aims to handle the complaint as soon as possible, but not later than within 2 weeks.
5. Applicable law and competent courts
Agreements between Singapore restaurant and the Consumer to which these General Terms and Conditions for Consumers are applicable, shall be governed by the laws of Belgium.
6. Inspection and correction of stored personal data
Singapore restaurant shall store personal data relating to the Consumer by its website. The storage of personal data is subject to the Privacy Statement.